FAQs

What does the Hit Jacket sell?

The hit jacket sells leather jackets of good quality. Hit Jacket designs the jackets according to the customers demand.  We ensure quality and durability.

Is ordering from a Hit Jacket online store secure?

Yes, it’s secure. Hit jacket provides secure platform for purchasing the online leather jacket. We have designed the entire security procedure for ordering. Our team keeps an eye on the whole procedure while you are ordering so it’s safe.

Can I make changes in the order after placing the order?

Well, yes you can make changes in the order before confirmation. When the confirmation is done you have to discuss it with our customer care. If it’s serious we will surely help you in this matter.

Do you provide delivery worldwide?

The hit jacket provides worldwide delivery. Except for a few countries like Israel, Brazil where the conditions don’t meet up.

Can I track my order?

Customers can easily track orders. After dispatching the order we will provide the tracking number then you can track your order by using that tracking number.

Do you provide a refund or exchange after delivery?

We will only refund or exchange in case of any damage which is from our side.  Hit jacket have rules for the refund and Exchange. Otherwise, we can’t exchange and refund after delivery.

How long does it take in order to deliver?

It takes only 3-7 days for delivery after order confirmation. In case the product is not delivered within the specified time feel free to contact us. Our customer representatives will get back to you within 24 hours.

What payment methods do you offer?

Our payments methods include Visa, PayPal, Stripe, MasterCard & Cash on delivery. We ensure to make your shopping experience better each time.

Do you offer custom made products?

Yes, At Hit Jacket we offer custom made products as per the demand of the customer. It usually takes up to 8 to 10 days for custom order delivery.

Can you custom make a biker jacket for me with the design of my choice?

Yes, Hit Jacket provides custom made biker jacket of your choice. You just need send an email to at info@hitjacket.com or contact our customer service via website or social platform. We are available at you service 24/7 for assistance.

What happens if I provide the wrong shipping address?

You can correct the address. But if the order was dispatched and you didn’t correct the address then immediately inform our customer service and provide us the right address for on time delivery.

What type of leather do you use?

At hit jackets the material used to manufacture jackets may include lambskin, sheepskin and cowhide, nylon to make leather jackets.

How do I take care of my leather jacket?

You have to follow some conditions to take care of your leather jacket. Few precautions are that.

• Keep your jacket dry.
• Hang your jacket correctly.
• Keep your jacket away from heat.
• Use a leather conditioner.

What if the jacket is damaged or defected when delivered?

To report a busted article, please use the following process:

• Contact our Customer Care team.
• Send us a picture along with a caption of the defected item and your order number

When we attain your email and examine the damaged item we will contact you. But note down that all damaged, imperfect, and inaccurate items must be reported within 7 days of delivery

How can I contact you if I have any queries?

You can contact us on our website, or you can send us an email or contact us via social media. Our customer care team is available 24/7 for your assistance.