Return & Exchange Policy
Hit Jacket is highly concerned about the best customer experience and satisfaction. While we strive to provide the best products, we understand under conditions may require returns or exchanges. Therefore, if you need to return or exchange an item based on the guidelines below, we will make it happen.
30 Days Easy Return Policy:
Customers can exchange or refund the item within 30 days of order placement. Products must be in its original condition, unused and price label. After 30 days the company will not remain responsible for any sort of error or dissatisfaction.
We will not accept the product where proper care instructions are not being followed. Once the order is received the item, we will inspect and notify you that we have received the returned product.
We struggle every day to make sure that our customers are satisfied with our products and services. It is our motive to never compromise on quality. However, certain reasons may require return and exchange.
Cancellation of the orders:
- The request for cancellation of your order made within 24 hours would be entertained by our team. We will refund the whole amount to the buyer’s respective account, but if the customer still desires to cancel the order so the following conditions will apply:
- Cancellation after 24 hours will result in a direct deduction of 30% from your paid amount.
- Cancellation within 3 days before shipping will result in a direct deduction of 50% from the paid amount.
- No Cancellation will be entertained after 3 days of confirmation.
- There will be no return/exchange for ordering more than one similar product, but a different size. People misuse this facility.
- In case of a return, the return shipping will be paid by the buyer and the customer is also liable to pay the shipping and handling cost that will depend upon jacket weight and size.
- No product will be entertained for Return, Refund, or Exchange if the tags were removed from the product.
- All requests for Return, Refund, or Exchange made after 24 hours of receiving the product will not be acceptable.
- Right before sending your jacket, our quality assurance team will review your jacket; color, sizing, stitching, quality of leather, and pattern. If you have further queries so please email us at our provided email address and ask us about the issues regarding the article.
Return & Exchange Procedure:
- Send us an email for either return or exchange of the product at firstname.lastname@example.org.
- Our customer support would provide you with further details regarding our return and exchange policy.
At Hit Jacket, we are all about customer convenience that’s why we offer a product return option but the customer is obligated to bear the return shipping cost and 10% restocking fee.